Shipping + Returns.
As each item is handmade, your DAISYV jewellery will be shipped out to you within 2 weeks from the day of purchase, however I will aim to make and send your jewellery as soon as possible. If you require your jewellery at short notice or a shipping option/country different to those stated below, please send an email to firstname.lastname@example.org and every effort will be made to meet your requirements. Unfortunately many countries have strict rules on silver jewellery and semi precious stones being imported. All items are sent via Canada post and will be beautifully packaged using recycled and biodegradable materials, ready to give as a gift to yourself or a loved one!
Canada (aims to deliver 2-4 business days from day of dispatch)
Standard Shipping**: FREE / Tracked(Registered): $5
United States (aims to deliver 4-6 business days from day of dispatch)
Standard Shipping**: FRE9
U.K / Australia / New Zealand (aims to deliver 4-9 business days from day of dispatch)
Standard Shipping**: $5 / Tracked (Registered): $28
**Standard shipping is not a tracked service, so please bear this in mind when choosing your shipping option. Once your jewellery has been dispatched using this service, I am unable to track the location of the parcel and as such cannot be held responsible should the parcel not reach it’s destination.
Please note: Should you live in a destination that charges customs or import duties, you will be charged for these once the parcel reaches it’s destination country, which is your responsibility. Unfortunately, I cannot advise on these charges as these vary from country to country, but I would recommend speaking with your local customs office before placing an order. Whilst I complete the relevant customs information forms for items shipped outside of Canada, I cannot be held responsible for delays in delivery due to items being held up at customs.
My aim is to create jewellery that you’ll LOVE and treasure forever, therefore if you’re not completely happy with your purchase, please return the item/s in the original packaging within 14 days from day of purchase and a full refund minus postage will be given. I regret that refunds cannot be given on custom or personalised items. Please note that sterling silver is fragile and should be handled with care: although my pieces can be bent to ensure a perfect fit, repeated bending will weaken the silver and cause it to break, therefore keep adjustments to the very minimum. Unfortunately I cannot be held responsible for any items that are damaged as a result of repeated bending.
Lastly, please bear in mind that my collection is finished to create a rustic, handmade aesthetic, so any nicks and scratches are all part of the finish and add to it’s uniqueness! This also means that no two items are exactly the same and may differ slightly from the pictures.